Standard Practice AI is using voice AI to power a new layer of critical healthcare infrastructure.

We automate complex outbound phone calls for healthcare organizations. Our AI voice agents dial, wait on hold, navigate IVR menus, and fully complete calls to payors, providers, and patients. By automating access to offline / siloed data, we allow customers to focus on higher value tasks and generate more revenue, faster.

We've raised $10 million from Tiger Global, Wing Venture Capital, A* Capital, and Expa, and are growing fast!

Our office is located in Flatiron, New York City.

The Role

As our Operations Associate, you'll build strong relationships with our customers and execute projects that ensure they achieve success on our platform. Your goal is for Standard Practice to fundamentally change the way our customers work. The role reports directly to our Operations Lead.

Responsibilities

• Serve as a critical point of contact with customers post-sale
• Create and implement processes that enable us to identify and communicate product performance; use those processes to maximize the value our customers receive from our platform
• Work with customers to identify product improvements; work with engineering to develop solutions and features
• Own key retention / expansion metrics and satisfaction KPIs
• Lead demos and presentations to educate users on product capabilities

We’re looking for

• Experience in customer success, operations, strategy & operations, or CX, ideally at an early-stage startup
• Proven experience in a customer-facing role, with a track record of effectively engaging with and supporting customers
• A desire to add structure to unstructured problems
• Exceptional written and verbal communication skills
• An ability to execute with a high-level of autonomy
• Lives in/near or is willing to move to NYC

Benefits

• Competitive salary and equity ownership
• Excellent medical, dental, and vision plans
• 401k and commuter benefits
• Unlimited vacation
• Budget for the technology tools you need
• Education stipend