At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers better. And it means we prioritize a diverse F5 community where everyone can thrive.

About the Role

F5 is looking for a Business Systems Analyst III to join our License and Fulfillment team within the F5 Digital Organization. In this role, you will be a key contributor in designing, implementing, and optimizing the systems and processes that power the licensing of F5's full portfolio of products — including hardware, software, and SaaS offerings. You will work at the intersection of business and technology, partnering with cross-functional stakeholders to translate complex business requirements into scalable, efficient solutions.

What You'll Do

• Serve as a subject matter expert for licensing and fulfillment systems, processes, and data flows across F5's product portfolio

• Elicit, document, and analyze business requirements from stakeholders across Sales, Finance, Legal, Engineering, and Product teams

• Translate business requirements into clear functional specifications, user stories, and process documentation

• Partner with engineering and development teams to design, test, and implement system enhancements and new capabilities

• Support the end-to-end license lifecycle, including provisioning, entitlement management, renewals, telemetry and fulfillment workflows

• Identify gaps, inefficiencies, and opportunities for process improvement within licensing and fulfillment operations

• Create and maintain detailed documentation including business process flows, data dictionaries, and system configuration guides

• Lead and facilitate working sessions, sprint reviews, and stakeholder meetings

• Define and execute UAT (User Acceptance Testing) plans, and coordinate testing with business stakeholders

• Support integrations between licensing platforms and adjacent systems such as CRM (Salesforce), Oracle EBS, and Product Lifecycle Management tools

• Respond to, and help manage incidents. Participate in RCA activities and assist with defining SLOs and SLIs for business stakeholders

• Available for escalations outside office hours

What You'll Bring

• 5+ years of experience as a Business Systems Analyst or similar role, ideally in a technology or SaaS company

• Experience working in Agile/Scrum environments; familiarity with tools like Jira and Confluence

• Proficiency with enterprise systems such as Salesforce, Zuora, Oracle or similar licensing/ERP platforms

• Excellent written and verbal communication skills, with the ability to bridge technical and business conversations

• Strong analytical and problem-solving skills with a data-driven mindset

• Ability to manage multiple priorities and work effectively in a fast-paced, cross-functional environment

• Experience writing user stories, use cases, and functional specifications

Nice to Have:

• Knowledge of F5 product lines (BIG-IP, NGINX, Distributed Cloud, etc.)

• Experience with API integrations or familiarity with integration platforms

• Strong understanding of license models (perpetual, subscription, usage-based) and fulfillment workflows

• Experience with software licensing, entitlement management, or fulfillment operations

Technical Skills & Technologies

The ideal candidate will have familiarity with some or all the following:

• Microsoft Azure — Cloud Technologies (e.g. Azure Functions, Service Bus, CosmosDB)

• T-SQL / SQL Server — writing and analyzing queries for data investigation, reporting, and validation

• TypeScript / JavaScript — ability to read, write, or review code in collaborative development environments

• REST APIs — familiarity with API integration patterns and troubleshooting

• Reporting & BI Tools — Snowflake, Tableau, or similar

• Agile Tooling — Jira, Confluence, or Azure DevOps

Why F5?

F5 is on a mission to provide a better digital world. We secure, deliver, and optimize applications across multi-cloud environments for the world's largest enterprises, service providers, and governments. Joining our Digital Organization means being part of a team that is transforming how F5 operates internally — modernizing systems, improving customer experience, and enabling F5's growth.