Senior Manager Technical Enablement
Orby
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Location: Onsite 3 days a wee in Palo Alto, CA (no remote)
As the Senior Manager Technical Enablement, you will elevate the technical depth, readiness, and field excellence of Uniphore’s Sales Engineering and Customer Success functions. You will design and scale role based enablement programs that translate our latest product innovations into practical, customer ready assets—playbooks, demos, agentic workflows, and hands-on labs—so teams can drive outcomes from first engagement through adoption and expansion. You will also design and rollout Sales Engineering skills for Discovery & Use Case, Demo Mastery, Workshopping, Architecture renderings. This position reports to the Vice President of Revenue Strategy & Operations and works within a broader GTM Enablement function.
Technical Enablement Strategy: Define a people centric, scalable enablement strategy for Sales Engineering and Customer Success; establish clear success metrics and continuously measure impact supporting the SVP of Sales Engineering and the VP of Customer Success.
Programs & Content: Own the portfolio of role-based learning paths, technical playbooks, demo scripts, solution architectures, hands-on labs, and customer scenarios—updated to reflect the latest product features and agentic patterns.
Thought Leadership & Trusted Advisor Frameworks: Position SE/SA and CSM as trusted advisors in Data & AI with frameworks for discovery, value mapping, demo to win, whiteboarding/workshopping, Quarter Business Reviews, Onboarding, and executive narrative.
Field Readiness & Role Excellence: Drive readiness cadences, certifications, and on-the-job assessments that validate skills in data fabric, knowledge retrieval, model orchestration (open/closed LLMs & SLMs), and agentic design.
Cross Functional Partnership: Collaborate with Product, Engineering, Sales Engineering, and Customer Success Leadership to turn new releases into field ready assets.
Tooling & Automation: Leverage Uniphore’s own platform and our enablement tech (Seismic, Synthesia, Articulate, Adobe) to personalize learning, capture telemetry, and embed AI agents in enablement workflows (content retrieval, demo assembly, call insights).
Executive Communication: Provide crisp, data backed updates to GTM leadership on enablement outcomes; escalate blockers and align on priorities across business units.
Responsibilities (Day-to-day)
Develop and maintain enablement roadmaps for SE/SA & CSM roles; create content & programs that enable SE / SA to successfully discover, demo, architect, and solution for clients across our suite of products & solutions.
Support
Produce demo environments and multiagent scenarios that highlight security, governance, and composability; instrument usage and field feedback loops.
Run readiness cycles—bootcamps, labs, and certifications—with measurable proficiency targets; report impact on pipeline velocity and technical win rates.
Translate product updates into customer ready narratives and solution architectures; publish playbooks and “art of the possible” workshop materials.
Qualifications
Experience: 8–10+ years in technical enablement, Field Engineering, Solutions Architecture, or Learning & Enablement at scale—ideally in enterprise Data & AI, but experience with Enterprise Data Lakes / Warehouses, Hybrid Multi-Cloud / Hyperscale is also good as well.
Industry Experience: across several industries: Finance, Insurance, High Tech, Telecommunications, & Business Services
Technical depth: Handson expertise with AI/ML and cloud data stacks; familiarity with LLM/SLM governance, retrieval, and agent orchestration.
Program design: Proven ability to simplify complex topics into role specific content, labs, and demos; track outcomes with clear success metrics.
Influence & presence: Executive communication skills; ability to partner across Product, Engineering, GTM, and regional leaders.
Location & Work Mode
Based in Palo Alto / Bay Area, hybrid with 3 days per week in office; remote not accepted
Hiring Range:
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
