Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description:

Job Description: Senior Manager, Vendor Management

Location: Palo Alto, CA
Reports to: Sylvain Tremblay

About the Role

We are seeking a highly motivated Procurement & Vendor Management leader to bring our vendor procurement to the next level. This person will own the end-to-end vendor lifecycle playing a critical role in Uniphore’s day-to-day operations. The ideal candidate will achieve cost savings, operational efficiency, and high-quality service delivery. We are searching for someone with strong cross-functional leadership and negotiation skills, who is also highly organized and resourceful, and able to juggle multiple complex projects effortlessly.

Key Responsibilities

• Vendor Onboarding & Operations

• Collaborate cross-functionally with Product Operations, Finance, Legal, Engineering, and IT teams on vendor onboarding (e.g., purchase order creation, vendor registration in NetSuite, master service agreement reviews, etc.)

• Negotiate agreements, pricing, and service-level terms in close collaboration with Product Management, Product Operations, Engineering, Legal, and Finance

• Understand when to escalate negotiations to senior colleagues

• Enable consistency of contract terms according to company policies across vendors and ensure compliance with contractual, regulatory, and risk requirements

• Field and triage vendor requests from teams across the company

• Track vendor payments and manage escalations to ensure timely resolution

• License & API Management

• Track and manage usage of enterprise software licenses, ensuring compliance, cost efficiency, and avoidance of overage charges

• Oversee renewals, ensuring licenses are still in use and negotiate discounts or more favorable terms when usage grows

• Co-manage API key governance with internal teams and vendors, ensuring security and proper usage

• Vendor Performance & Relationships

• Build and maintain strong partnerships with key vendors, serving as the primary point of contact

• Define and monitor performance metrics (KPIs, SLAs), and conduct quarterly business reviews to drive quality, innovation, and continuous improvement

• Financial & Strategic Oversight

• Work closely with Product Management to assess OEM vendor impact on product costs (i.e., cost of goods sold) when evaluating vendors and negotiating prices

• Partner with Finance on vendor budgeting and forecasting to ensure accurate financial planning

• Analyze spend trends, benchmark pricing against industry standards, and identify cost-saving opportunities

• Develop and execute vendor management strategies, including vendor consolidation to reduce operational expenditure

Qualifications

• 5-8 years in vendor management, procurement, or sourcing; at least 2 years in a senior/lead role

• Negotiation experience and deep understanding of industry standards, especially with SaaS and OEM vendors

• Experience managing software licenses, usage-based contracts, and API governance

• Solid financial acumen with budgeting, forecasting, and cost analysis expertise

• A history of strong cross-functional collaboration with Product, Finance, Legal, and IT/security

• Strong analytical, communication, and stakeholder management skills

• Bachelor's degree required; MBA or certifications (e.g., CPSM) is a plus

Hiring Range:

The specific rate will depend on the successful candidate's qualifications and prior experience.

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference:

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.